Assistance and support
How can we help you ? If you don't find any answer in this page, please contact us here
All you have to do is click on the “Connect” button and fill out the form; username, password, password confirmation, accept the conditions and validate the captcha. Then, click on “Create an account”.
Once logged in, click on “My account” at the top right, then on “Profile” on the menu on the left (below your nickname).
Click on “Add a new phone number”, write your phone number and then click on “Add”.
Send the validation code to the displayed phone number.
Wait a moment while your request is being processed.
Once logged in, click on “My account” at the top right, then on “Profile” on the menu on the left (below your nickname).
Write your email address, then click “Save” at the bottom of the form.
You will receive a confirmation email, click on "Email address confirmation"
Click on the “New ad” button, then complete the form and click on “Save”
“Association only” If you wish to donate only to associations
“Wish exchange” In case you wish to make an exchange. Example: You donate a book and you want to have another book in return if the taker has one.
To report a donation, click the "Report" button at the top of the donation, choose a reason, then click "Send".
To report a user, click the “Report” button to the right of the nickname, choose a reason, then click “Send”.
